FOIA / Public Records Requests
- With CivicRequest, constituents can quickly and very easily request the documents they need as well as be notified automatically that the process has begun.
- Our public records management system will allow you to create custom letter templates so that the notification process can be automated and tailored to the specific type of request with the appropriate response.
- It tracks the amount of time you spend gathering records. Additionally, the system will accumulate the total time spent on an individual requester over a period of time.
- For Texas clients, the system will automatically calculate the 36-Hour limit.
Benefits of CivicRequest's Automated Public Records Management System
It's affordable as a stand-alone system. However, by attaching it to the AgendaQuick system, you already have most of the basic software in place.
You are only paying for the public records management module - not an entirely new system.
You will find that it significantly reduces the amount of time spent responding to public requests.
Requests can be easily assigned to others and you can monitor their progress.
- Extensive tools to simplify requests
An unlimited number of templates can be created and updated at any time and reflect changes in procedure or statutes.
Save time with workflows, processes, notifications, and reports.
With our Tasks page you can:
- Review
- Assign tasks to liasons
- Provide documents
The system keeps track of how much time each person spends on performing their task and then tallies all the time spent on that request as a whole
- Public View of CivicRequest
The public interface is easy to use and straightforward.
Constituents will be able to submit new requests, track the status, and view the response documents.
Capture requests through web, email, phone, mobile phone, and walk-ins.
- CivicRequest is simple and effective
The most effective FOIA requests are as specific as possible about the information of interest without being so focused that they preclude the release of potentially useful information. The more relevant and specific information provided in a request equates to a faster and easier time fulfilling it and less time and worker resources consumed in the process.
CivicRequest simply and effectively facilitates this process between requestor and agency saving time and money and reducing requestor fatigue in the process.
- CivicRequest was designed with input from you.
We have relied heavily on the input from clerks and administrators in the development of our software.
The Public Records Request solution provides your organization with the tools it needs to quickly prioritize and complete records requests.
Once completed, the solution guarantees quick delivery of documents to requestors, improving the process from beginning to end.
